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Wicker Outdoor Furniture Care And Warranty

Wicker Outdoor Furniture Care and Warranty Information

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  1. In addition to the warranties implied by the Trade Practices ACT 1974 (Cth) or any other law, Always Trading T/A United House warrants that your PE Wicker (Product) is supplied free of material defect.
  2. A claim under the PE Wicker Warranty must be submitted to Always Trading T/A United House, via email within 24hours of the fault occurring and within 12 months of the date of purchase, validated by providing a copy of the original sales order or tax invoice, digital photographic evidence and a brief description. The item must not be used until it has been repaired. Any further damage that occurs from use whilst an item is in need of repair will not be covered under warranty and may void further warranty claims.
  3. A claim under this PE Wicker Warranty in relation to mechanisms which are of a mechanical nature (moving parts), must be submitted to Always Trading T/A United House within 12 months of the date of purchase and are a parts only warranty.
  4. Liability for breach of this PE Wicker Warranty and, to the extent legally permitted, liability for breach of any warranty, condition or right that is implied under the Trade Practices ACT 1974 (Cth) or equivalent legislation which cannot be excluded, will be limited, at Always Trading T/A United House’s option, to the replacement or repair of the Product or the supply of an equivalent product.
  5. This PE Wicker Warranty is subject to the Product being cared for in accordance with the relevant care instructions.
  6. This PE Wicker Warranty is limited to the original purchaser at the original delivery address for a period of 12 months starting from the date of full payment.
  7. To the extent permitted by law Always Trading T/A United House is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:
    1. normal wear and tear;
    2. the natural characteristics of the product;
    3. damage caused by any spills such as acid, solvents, dyes or other corrosive materials, ink, paint or bodily fluids;
    4. damage caused by improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, extreme heat or bright light such as lamps; and
    5. the cost of transporting the Product to and/or from the specified place of repair or replacement.
  8. You acknowledge and agree that the Product is handmade and therefore the size and weight of the Product may vary by up to 10% from the sample product or from any product specifications you have been quoted.
  9. Subject to any warranty, condition or right implied by the Trade Practices ACT 1974 (cth) or any other law which may not be excluded, restricted or modified by agreement, all implied conditions, warranties and rights are excluded.


Care Information

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Depending on the product you purchase (please see item description for full details), our Wicker Outdoor Furniture is made of the following products.

  • PE (Poly Ethylene) Wicker (most external coverings and seating webbing)
  • Powder coated or Anodised Aluminium (Frame and some legs and accessories)
  • 304 grade Stainless Steel (Feet and some legs and accessories)
  • 100% Polyester or 70% Polyester 30% Cotton blended cushion fabrics (Cushions)
  • Polyester foam (Cushion Fill)
  • Tempered (heat strengthened) Glass (table tops)
  • Teak Timber (table tops, legs and trimmings)
  • Travertine Stone (table tops)
  • Granite Stone (table tops)
  • PE (Poly Ethylene) legs, accessories and some fittings

1) PE Wicker

  1. Avoid direct sunlight to avoid excessive fading and general damage, keep covered when not in use.
  2. Avoid extreme weather conditions, such as strong winds, hail, storms. Do not expose to temperatures outside of 0-35 degrees.
  3. Please clean regularly with fresh soapy water and dry using a damp soft clean cloth monthly or as often as necessary.
  4. PE Wicker under glass should not at any time be exposed to UV light through the glass.
  5. PE Wicker under glass is not covered under any warranty for damage from UV exposure through glass.
  6. Small amounts of wicker can pull away from the frame; this is not covered under the warranty. Simply apply clear outdoor silicone to the frame, then wrap the wicker back onto the frame and hold in place with masking tape. Remove the masking tape when dry.

2) Glass

  1. Dust with a soft, dry cloth frequently. Glass cleaner is recommended to remove dirt.
  2. Avoid using the glass as a chopping surface or allowing sharp or hard objects come into contact with it as it may result in scratches to the glass.
  3. Glass table tops are not to be exposed to direct sunlight or temperatures exceeding 35 degrees celsius, please note this will void warranty for any glass product and or any product associated with the glass (such as table top).
  4. Use mats and coasters to protect glass from heat.
  5. Do not stand or sit on any glass.

3) Teak Timber

Teak is a highly durable, weatherproof timber used in outdoor furniture and marine applications. Teak does not need to be maintained however, if left unoiled will gradually take on a grey colour. This does not damage the timber, and will not affect its longevity. Many people find this preferable to the oiled timber colour the choice is yours.

  1. All Teak comes raw polished from the manufacturer. It will vary in colour and slightly in size from piece to piece. If you like the raw look of Teak timber it is not necessary to apply oil. We recommend sanding and using a Teak oil on all Teak every 6 to 12 months or following the manufacturers guidelines of the Teak oil.
  2. Avoid direct sunlight, as this will cause colour change. If the furniture is positioned in direct sunlight, move items such as Vases around to avoid spotting and keep covered whenever possible.
  3. Dust once a week using a soft cloth.
  4. Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove.
  5. Tablecloths, table runners and coasters help protect timber and timber veneer surfaces from scratching and staining.

4) Stone Table Tops

Our Stone table ranges are handmade from natural pieces of stone – it is not unusual to have some 'spider veins' running through the stone tiles, these have been filled with resin , these 'spider veins' are not cracks and are quite normal. The top may not be perfectly flat and tile lines may not be perfectly straight, however every effort is made for the tiles to be laid with precision. Care is also taken to colour match the natural stone tiles, however, some colour variations between tiles does occur; these variations only enhance the unique qualities of your particular table.

Please follow the care and maintenance guidelines below:

  1. For general cleaning use only cleaners suitable form natural stone, with a soft cotton cloth. Wipe over in a sweeping motion.
  2. NEVER use caustic or amonia based cleaners – use of these products voids any warranty.
  3. We recommend using placemats and coasters when using the table as water, red wine and food can all stain the stone table tops even when recently sealed.
  4. Never leave items on the table top for long periods of time such as glasses or vases, as this can also stain or discolour the table top.
  5. Some stone bench top cleaners may damage the sealer coat used on the stone surface, therefore it may be necessary to reapply a sealant, 
  6. ALWAYS test any cleaner on an inconspicuous location like the edge prior to using.
  7. The table top will require re-sealing every 6-12 months to ensure the surface remains resistant to staining (more often if left in extreme conditions). The table has been pre-sealed during the manufacturing process. For the best possible protection, we advise your table be resealed prior to use. A 'Slate Sealer' available from your local hardware store or tile shop is the most suitable sealer for this application.
  8. Apply the sealer according to the directions on the product. Two coats may be required as the sealer will be readily absorbed into the stone.

5) Cushions

  1. Although our cushions are UV stabilised and treated, our Australian sunshine is very tough on soft fabric and furnishings. We strongly recommend that cushions are covered or removed when not in use to protect the colour and keep them looking brand new. Please note that the warranty does not cover material fading or mould.
  2. Our cushions are made for outdoor use, however to ensure best results and longevity of fabric we recommend setting to be placed in covered area that protects from rain and or for water tight weather cover to be placed over setting when setting is not in use. Please note mould may grow if cushions are stored wet and or are subjected to continual long term wet weather conditions. To dry cushions simply allow them to gently drip dry out of the weather. All cushion covers are removable for washing, however must be replaced wet(do not use dryer), to avoid shrinkage. For cushions that will be subjected to full weather conditions we recommend applying a fabric guard/protection treatment to all exposed cushions, as per above we do caution exposed cushions may be subjected to mould and or a reduced lifespan.
  3. Please refer to care instructions provided on inside of fabric for washing instructions.

6) Metal Finishes

  1. Dust regularly to avoid dirt build-up.
  2. Do not use harsh abrasives to clean any metal surfaces.
  3. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.
  4. Stainless steel can eventually rust, and should be kept as dry as possible, if surface rust appears it should be polished off using a stainless steel cleaner.

7) Aluminium Frames

  1. Dust regularly to avoid dirt build-up.
  2. Do not use harsh abrasives to clean any metal surfaces.
  3. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.
  4. If accidently bent out of shape, do not try to bend it back as it may damage the frame.
  5. Do not stand on any part of the frame, they are designed for sitting on only.


Warranty Form

Please complete the warranty form below by completing all the fields. Do not add to, delete or modify the text in the Details box.