Shipping Policy
Christmas Delivery Guarantee.
Christmas is the day of year that you want to entertain in style. So that's why we want to give customers our Christmas delivery guarantee. If you are in a metro Sydney, Brisbane, Gold Coast, Melbourne, ACT, Central Coast and Newcastle address, and order an in stock item before December 17th, we guarantee your delivery will arrive before santa does!
(Full order and payment must be received by Dec 17 5pm. Standard delivery terms and conditions apply. Does not include customers with specific date/time requirements or complex delivery.)
7 Day Money Back Guarantee
We Guarantee you will love our products! Prepared using all A grade materials sourced globally, each piece in our collection is expertly made with un-compromising attention to detail. In fact we are so certain that you will fall in love with this setting that we offer a 7 day money back guarantee! If for any reason you wish to return this setting within 7 days, simply send it to us in its original packaging and we will stand by our promise to you! Please note credit card fees & shipping fees are non refundable.
Please note 7 day money back guarantee, does not apply to items that are picked up. Deliveries organised via third party couriers or removal companies are considered as a pick up also. It also does not apply to items that have been special ordered. Items must be returned in original saleable condition, items that are returned damaged will no be accepted. Items returned in brand new condition but not in original packaging will be refunded less delivery and an extra 20% re-packaging fee.
Delivery Guarantee
The United House Furniture delivery service is the best in Australia, with our own fleet of trucks servicing Sydney and our network of Furniture removal companies delivering our furniture Australia wide, you will receive your furniture brand new and on time.
We will not leave you at home all day or all week wondering when your delivery will arrive, our logistics team will contact you after your purchase to organize a suitable day for delivery and our friendly Drivers will also call you on the day around 30 to 60 minutes prior to arriving at your door.
Transit insurance is included in the delivery price and covers major damage or loss during delivery.
Approximate delivery time
East Coast Metro (Sydney, Brisbane, and Gold Coast metropolitan areas):
- 1-5 business days for instock items at your local warehouse.
- 3-15 business days for instock items not available at your local warehouse.
Canberra and Melbourne:
- 4-15 business days.
All Other Areas: including SA, WA, Far South Coast, Rural NSW, etc.
- 10-15 business days.
* These can be subject to delay per stock availabilities, for more information please enquire about stock availability.
If you have any questions or would like more information about our 7 day money back guarantee, or delivery guarantee, just contact our team here.