30 Day Money-back Guarantee & Returns
At United House Furniture, we don’t just sell furniture – we create pieces designed to complement your home and lifestyle. Every item in our range is built with care, attention to detail, and quality craftsmanship, so it not only looks great but lasts for years to come.
Our Promise to You
We’re confident you’ll love your new furniture, which is why we offer a 30-day money back guarantee. If your purchase doesn’t quite suit your home, simply return it within 30 days of your order date (not delivery date) in its original, unopened packaging. We stand by our products and believe you’ll find the perfect fit for your space – but if not, we make returns straightforward.
Important Details & Conditions
Exclusions
Our 30-day money back guarantee does not apply to:
- Orders collected directly by customers
- Deliveries arranged through third-party couriers or removal services
- Custom or specially ordered items
Return Condition
Items must be returned in their original, unopened, and saleable condition. If an item is damaged, unwrapped, or otherwise unsellable, we may refuse the return or charge a repacking fee.
Fees
- Shipping and credit card processing fees are non-refundable
- If you cannot return the item yourself, a pick-up fee will apply
Cancellation Fee
If the returned product is not in brand-new, sealed condition, a 20% cancellation fee may be deducted from your refund.
Warranty Protection
Your purchase is also covered by our comprehensive product warranty. For full details, please visit our Warranty Information page.
How to Return an Item
We understand that plans change and sometimes a purchase isn’t the right fit. If you need to arrange a return:
- Review the conditions above to ensure your item is eligible.
- Contact our customer service team for return instructions.
- Return the item in its original packaging within the 30-day period.
Our team is here to make the process smooth and stress-free. At United House Furniture, our relationship with you doesn’t end when the sale is complete – we’re committed to ensuring every step of your experience is positive.